We rebuild existing service businesses around AI — as a standard, repeatable process, not an experimental project.
of generative-AI pilots show no measurable P&L impact (MIT NANDA, 2025)
burned by a single enterprise on AI licenses in one month — with no operating change to show for it (reported 2026)
The pattern is consistent: AI gets bolted onto a company that was designed without it. Tools are bought, pilots are launched, nothing structural changes. The test is simple — remove the AI, and the company runs exactly as before. That means it was never adopted. It was decoration.
The companies getting real results do the opposite: they rebuild the operating model itself — workflows, roles, and decision loops — around what AI can actually do.
Across service businesses, the same patterns repeat. That makes rebuilding around AI a standard process with common rules — something that can be done methodically, measured, and improved every time. Not a one-off consulting masterpiece.
We document your recurring workflows and make your company's knowledge machine-readable — the foundation everything else runs on.
Tasks are ranked by frequency, measurability, and reversibility. Frequent, boring work wins over prestigious one-offs — every time.
The first automation ships within weeks, with acceptance criteria and measurement defined upfront. You see it working before committing further.
Workflow by workflow, AI moves from experiment to load-bearing infrastructure — the part of the business you can't remove without the company noticing.
Fixed price. You keep all artifacts regardless of what you decide next.
Buy the DiagnosticMonthly retainer. Typically follows the Diagnostic.
Discuss fitService businesses — IT services, logistics, procurement, HR and other office-based work. You don't need an AI department. You don't need to become a tech company. You need your existing operation rebuilt so AI carries the repeat work and your people carry judgment and accountability.
Not a fit: pre-revenue startups, heavy manufacturing, regulated finance/healthcare (for now).
The first conversation is 30 minutes: your operation, where AI stands in it today, and whether a rebuild makes sense. If it doesn't, we'll say so.